Refund policy

At MaryComfy, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help you with a simple and transparent returns process.

 

1. If there is a problem with your product on arrival (faulty, damaged or incorrect)

 

We sincerely apologise if your order has not arrived in perfect condition. To resolve the issue as quickly and conveniently as possible for you, we offer the following 2 options:

●     Option 1: Quick resolution (keep the item + store credit) For your convenience, you may choose to keep the product. In this case, we will provide store credit for the full purchase price. You can use this credit to purchase other items from our shop or to order the same items again, without having to return the item to us.

●     Option 2: Full refund or replacement If you prefer, we can arrange a replacement with a new, identical product or a full refund to your original payment method. In this case, we will provide instructions for returning the item.

To start this process, please email marycomfy@support-contacts.com with your order number and a photo or video showing the problem.

 

2. If you have changed your mind (standard returns)

 

You may request a return within 14 calendar days of the date on which your order is recorded as delivered.

Conditions for standard returns:

●     The item must be unused, unworn and in the same condition in which you received it.

●     It must be in its original packaging with all labels still attached.

●     Proof of purchase or the order number is required.

 

 

 

 

How to start a return

 

  1. Contact us first: To request a return, please email us at marycomfy@support-contacts.com. Be sure to include your order number and the reason for the return.
  2. Wait for approval: Our team will provide the return instructions and approval. Important: Returns sent without our prior approval by email will not be accepted or refunded.
  3. Return address (where applicable): 296 Murray Street, Hobart TAS 7000, Australia

 

Final sale items

 

Items purchased on sale, as part of discounted bundles or during promotional periods may be subject to restrictions on change-of-mind returns. However, this policy does not affect your statutory rights. If a discounted item arrives faulty or damaged, all the resolution options described in Section 1 are available to you.

 

Processing refunds

 

Once we have received and inspected your return, we will email you to confirm whether your refund has been approved or rejected. If approved, your refund will be processed and the amount will automatically be credited to your original payment method within 10 working days.

If more than 15 working days have passed since your return was approved and you have not yet received your refund, please contact us at marycomfy@support-contacts.com.

 

Preventing misuse

 

We monitor returns to prevent misuse. Frequent returns, returned items showing signs of use or false claims may result in future purchases being refused and, where necessary, legal action.

Registered address: 296 Murray Street, Hobart TAS 7000, Australia